Organizational Diagnosis and Planned Change
Using a systems analysis to relate communication needs to organizational goals, FCG conducts surveys and needs analyses to identify organizational communication problems and determine optimal uses of organizational resources. The final product is a document defining the gap between organizational needs and communication practices, providing long-range strategies as well as short-term recommendations. We also counsel individuals or groups on communication problems, interpersonal conflict, team building, and customer services.

Training and Development
Working with managers and other staff, FCG conducts numerous workshops in areas such as Team Building , Facilitation Skills, Customer Service, Briefing and Presentation Skills, Negotiation Skills, Conducting Meetings, Coaching and Counseling Skills, Conflict Management, Interpersonal Skills, Leadership and Contemporary Management Practices, and Internet-based 360-degree assessment and development. All training provided emphasizes both conceptual and specific behavioral skill development, using a combination of mini-lecture/discussion, experiential activities, and video-taped feedback.